Privacy policy

Last Updated: July 2026

At Glowena, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our website or place an order, we may collect:

  • Full name
  • Shipping and billing address
  • Phone number
  • Email address
  • Payment information (processed securely by our payment providers)
  • IP address and browser information
  • Order history

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding your purchase
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send promotional emails (only if you choose to receive them)

3. Payment Security

We do not store your payment card details. All payments are processed securely through trusted third-party payment providers.

4. Cookies

Our website uses cookies to:

  • Remember your shopping cart
  • Improve website performance
  • Analyze website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping partners
  • Website hosting providers
  • Analytics services

These providers are required to keep your information secure.

6. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

7. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information (where legally permitted)
  • Unsubscribe from marketing communications at any time

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Glowena

Email: glowenashop3@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM